What is the Return Policy?
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unworn, unwashed, or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements.
Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.
To Return an Item
- Please submit a return request via our firstname.lastname@example.org e-mail address.
- Please include your order number and the reason for your return.
- We will review your request and issue you a return authorization upon approval and provide you with the mailing address for your return via e-mail.
- All items must arrive unused and in the original packaging. AlepLaurel is not responsible for the lost or damaged items through a return.
- You have to pack and ship the products you want to return in their original packaging, undamaged, and unused.
- While returning fragile products, you must pack the items within their original protection materials (styrofoam, bubble wrap, parcel). Therefore, the responsibility for any damage during the shipping belongs to the customer.
- Products that are hygiene sensitive should not be used and the protection tapes and labels should not be removed.
- After checking the conformity of your product within the return conditions, you will be notified by email. You will be refunded within 3-5 working days from the confirmation message sent to your email.
- If the items are not in accordance with the return conditions; the related product will be sent back free of charge with shipping to your address.
What is the Exchange Policy?
Are Returns Free?
What if the item I Received is Damaged?
How Long Will it Take My Return to be Processed?
We try and process returns as quickly as possible. Once we have received the item it will go through return authorization. Once the return is accepted it will be ready for the refund.
We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued. It may take up to 3-5 business days for the refund to appear on your online statement depending on your bank.