ABOUT ALEPLAUR

What does aleplaur mean?
Alep, derives from the city Aleppo. And Laur, stands for the best delicately picked Laurel leaves to bring you the best mixture from the homeland of Laurel soaps.
How can I work with aleplaur?
You can reach all the information you need about working with us by visiting our services page
Are aleplaur products sold at any other retailers?
We're around the world.
You can find us on the following platforms:
trendyol - hepsiburada - ÇiçekSepeti - n11 - Amazon Turkey

ORDERS AND SHIPPING

Can I choose my delivery date and time?
Well, yes! Please contact us if you want to pick a date and time to your delivery. Knowing that our standard deliveries take 2 - 5 business days.
Will I receive a shipping confirmation?
Of course. We'll send you an email to confirm that your order has been successfully delivered to the shipping company.
We'll also send you an SMS directly to your phone number with a unique tracking code, so you can enjoy the trip with your soaps and be ready to welcome them on time.
How long will it take to receive my order?
Our standard deliveries take 2-5 business days.
You should also know that any delays on your order can be sourced to either the shipping firms or urgent circumstances.
Can I edit or cancel my order after submission?
If you'd like to make any changes on your order, like editing or cancellation, please contact our support team via WhatsApp or email. You can access all the information you need about contacting us from the Contact page

PURCHASE AND PAYMENTS

How many items can I buy in one purchase?
You can start with 1 item, and let the limit be your sky. You are absolutely free to choose as many items as you would like to purchase.
Not only that; the more you buy, the more you have a chance to get a free shipping!
Check our free shipping policy in the shop page
How can I purchase products from aleplaur?
Pick > Click > Knock-Knock!
Our purchasing method is quite easy, just take a look on our products and choose the ones that suit you. Fill in the form needed and wait for us to knock your door!
What payments do you accept?
We kindly accept Master Cards, Visa Cards, Bank Cards and Bank Transfers (EFT Wire). But if you'd like to pay with another method, you can fill our support form, or send us an email to info@aleplaur.com to have more information on the methods you can use to ease your purchase process.
How much will shipping cost?
Shipping fees vary based on the total cost of your purchase. You can find the shipping information under each product. Our great news is: If you are total cost bypasses a specific number, you'll get a free shipping! Check this out in the shop page.
Do you have coupons?
Oh yes!
If it's your first time on aleplaur, please contact us to get our little present for you; your welcoming coupon. Not just that, you can also visit our Gift Card page and buy a coupon to use as a sweet scented gift to your loved ones.

RETURN AND EXCHANGE

What's aleplaur return and exchange policy?
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unworn, unwashed, or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements.
You can find all you need about returning and exchanging your item from the Return and Exchange page
What if I receive a wrong order or a damaged item?
Though we hope this never happens, if you receive a faulty or damaged item, please notify us by e-mailing info@aleplaur.com and we will help sort out the issue.
Can I exchange my item?
Unfortunately, we cannot offer an exchange. But don't worry, you may return your product within 14 days after receiving the order and reorder your replacement item.